Terms and Conditions

WHO WE ARE

Our website address is: https://tjkratom.com

PRIVACY POLICY

TJ Kratom Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tjkratom.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not share your information with any 3rd parties.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided:

116 Community Blvd, Longview, TX, 75605, United States

TERMS OF SERVICE

THANK YOU FOR REGISTERING WITH US! IT IS IMPORTANT THAT YOU REVIEW THIS AGREEMENT NOW AND FROM TIME TO TIME BECAUSE BY ACCESSING THIS WEBSITE, BY PLACING AN ORDER WITH US BY TELEPHONE OR THROUGH THIS WEBSITE, OR BY SIGNING UP YOU ARE AGREEING TO CERTAIN TERMS AND CONDITIONS THAT GOVERN THE USE OF THE SITE AND THE TERMS UPON WHICH WE AGREE TO MAKE THIS SITE AVAILABLE TO YOU AND UPON WHICH WE WILL MAKE DELIVERIES TO YOU:

By accessing this website (the “Site”), by placing an order with us by telephone or online, and/or by signing up you agree to the terms of this Agreement (the “Agreement”) as it exists at that time. This Agreement is an agreement between you and TJ Kratom (the “Company” or “TJ”) that states the terms and conditions under which you may use the Site and receive delivery from us. This agreement is binding on you whether you purchase from us via the telephone, in our stores, or via one of our websites, including tjkratom.com. Each time you access our website, complete the on-line registration process, or submit each order, you confirm and affirm that you have read, understand and agree to these Terms and Conditions in the form in which they appear at that time.

REFUND POLICY

HAVE AN ISSUE WITH YOUR ORDER?

Thank you for shopping with us. We strive every day to provide quality products and service to all of our customers, and your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange within thirty (30) days of your purchase date. Please see our Return Policy below for details:

RETURNS & EXCHANGES

We offer a 100% satisfaction guarantee for all products purchased directly through our company’s website. All requests for refunds or exchanges must be made within thirty (30) days of the purchase date. In order to receive a full refund for your purchase, the following conditions must be met: all items must be unopened, untampered with, and in their original packaging with all original tags and labels attached. Products that have been opened, tampered with, or that are not in original packaging with all original tags and labels attached may be returned to be exchanged for a different product of equal value within thirty (30) days of the purchase date. We reserves the right, at its sole discretion, to deny return requests from users with unusually high return rates or unusual claims regarding the product. If you are an eCheck customer, we will not be able to process any type of return, refund, replacement, or exchange until after your payment has settled and shows as settled in our account. This process can normally take up to seven (7) business days, though it may take longer depending on the eCheck merchant’s processing time.

INITIATING A RETURN, REFUND, OR EXCHANGE

To initiate the return process for a refund or exchange, you will need to contact our Customer Support Team directly via email at [email protected] with the following information:

The account name under which the order was placed
The order number
The reason you are requesting a refund or exchange
A clear photo of the front and back of the product itself in its original packaging

After receiving your email, our Customer Support Team will assist you with the next step in our returns process. We will not issue refunds, replacements, or exchanges for packages sent to our mailing address without the customer first contacting our Customer Support Team and receiving instructions to do so. Kratom Spot is not obligated to return packages sent to us without a properly initiated return or exchange. Kratom Spot is not obligated to refund products that are lost in transit to our facility, or that we otherwise do not receive. Customers are responsible for shipping fees to send the product back to our facility for a return and for providing tracking information to prove that the package has been delivered to our company.

REFUNDS

Approved refunds will be processed after you have contacted our Customer Support Team and provided all requested materials. Please allow up to ten (10) business days from the date the refund is initiated for the funds to show in your account. If you have an issue receiving your funds or have questions regarding your refund, please contact our Customer Support Team

EXCHANGES

Approved product exchanges will be shipped out after Kratom Spot has received and processed the returned product. Customers are responsible for shipping fees to send the product back to our facility for an exchange and for providing tracking information to prove that the package has been delivered to our company. We will ship the new product within 1-3 business days after the returned product has arrived and been processed by our company.

EXCEPTIONS

If you think you have received a defective or damaged product, please contact our Customer Support Team at [email protected] with the following information:

The account name the order was placed under

The order number

The issue experienced with the product

Clear photos of the product showing any defective packaging or damage to the product

Delays in contacting our Customer Support Team regarding a defective or damaged product may result in our company’s denial to issue a refund, replacement, or exchange of the product. Exceptions are handled per our company’s sole discretion.

QUESTIONS

Our Customer Support Team is happy to answer any questions you may have regarding our Return Policy. We can be reached at 903-200-4808 or [email protected] during our regular business hours of Monday-Friday, from 8:00am to 5:00pm CST.

Because we sell certain items by the unit, instead of by weight or volume, weights, were noted may be for estimation purposes only.

Where required by law, we collect Sales Tax on behalf of the State of Texas.

In the case of bad weather, or unforeseen delivery complications, deliveries may become delayed. We do not guarantee or stipulate that deliveries will be completed in a specific time frame. Delivery times are subject to many things, including the weather, traffic conditions and are in all cases made at our convenience. References contained in our advertisements describing the nature of our delivery service (e.g., “we deliver in about 45 minutes”), are for descriptive purposes and should not be relied upon or be considered an inducement or advertisement of any kind.

In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title or interest you may have in the products.

Product information contained on the website or in our advertisements is offered as a convenience and should not be deemed accurate. Information contained on the website or in our advertisements should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. Because our vendors change the size of their products from time to time, we cannot guarantee the accuracy of such information displayed on our website or in our catalogs. To obtain the most up-to-date information, please contact your store and we will be happy to inspect the product at that time to determine the most timely information. The Company assumes no responsibility for such information. Product information accessed through this website and our catalogs is obtained from claims made by the product`s manufacturer on its labels, or otherwise. Please note that, on occasion manufacturers may alter their labels, thus we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not rely solely on the information presented on our website or catalog and that you always read the label carefully before using or consuming a product to obtain the most accurate information. If you have specific nutrition or dietary concerns or questions about a product, please consult the manufacturer directly. We assume no liability for any inaccuracies or misstatements about product information listed on our website. From time to time, our prices for products may change and may be different online from in-store.

From time to time, we may permit you to order and receive products, information, and services from businesses that are not owned or operated by us. In such instances, we act only as the link between you and such businesses. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. We make no representations or warranties of any kind, express or implied, regarding the merchandise, services, or information received from such third parties and the fact that we makes such products, information, and services available should not be construed as an endorsement of the businesses or the products, services, and information they provide.

License and Proprietary Rights

Copyright and Ownership. All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, TJ Kratom. Consent is granted to view all of such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that TJ and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. TJ reserves the right to revoke your use of the Site.

Trademarks. TJ Kratom, Tobacco Junction, TJ, the TJ logo, and any tag lines, graphics, and button icons are service marks, trademarks, and/or trade dress of TJ or otherwise proprietary to TJ and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.

You hereby represent that you are an adult (21 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification at delivery for tobacco, alcohol and credit card orders.

ID Number and Passwords. Access to our Site is accomplished through the use of a user name and a password that you select upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and for charges incurred from use of our Site with your password. You agree to notify us promptly of any unauthorized use of your password and you will remain liable for any use of our service until you notify us of the unauthorized use of your password.

Your Account

You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the Site. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number and e-mail address. You can update your information in the Your Account area on our Web site or contact your local store. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement.

Warranty Disclaimer; Limitation of Liability; Indemnification

YOU EXPRESSLY AGREE THAT USE OF THE OUR SERVICE, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. OUR SERVICE, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO OUR SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH OUR SERVICE; WE DO NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. WE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE SERVICE. WE DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

NEITHER THE COMPANY NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, “PDOD PARTIES”) SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR SERVICE, OR THE INABILITY TO USE, THE SITE, THE PDOD SERVICE, OR THE INTERNET. PDOD`S LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF OUR SERVICE AND TO TERMINATE THIS AGREEMENT. WE RESERVE THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

The material in the Site is provided for lawful purposes only.

You agree to defend, indemnify, and hold TJ Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorneys fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.

Miscellaneous

Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Tobacco Junction may suspend or terminate this Agreement or the TJ Service or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this agreement you may terminate your acceptance by emailing us at [email protected] and by no longer accessing our website(s). In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

Notices. We may give notice to you of a change in this Agreement and any other matter through a posting on the TJ Site of updates to this Agreement, or other means determined by the Company.

Entire Agreement. This Agreement and the Privacy Policy referred to herein represent your entire agreement with Tobacco Junction regarding the use of the service and the Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, TJ, and TJ Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the State of Texas without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with TJ or relating in any way to your use of the service or the Site resides in the federal and state courts of Texas and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Texas in connection with any such dispute, including any claim involving TJ Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.

Amendment. TJ may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. Customers who prefer to place order by telephone agree to be bound by the terms of this Agreement as amended from time to time. In all cases as a condition of making deliveries to you, you agree to review this agreement from time to time.

Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities, and counties in the US where Kratom is banned Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego. We do not ship internationally, however, Kratom is also banned in the following countries where shipment cannot be executed; Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam.